Education Team

About this Hero

We have created and are continuing to create plain language definitions of critical medical speciality terms our clinicians use. These one-page glossaries are of particular help to interpreters who speak languages that frequently do not have companion terms for many English clinical terms. In those circumstances, without these glossaries, clinicians have to rely completely on the medical knowledge base of interpreters for accurate explanations of terms. Additionally, the plain language glossary definitions are useful to Customer Service staff when talking with patients’ families on the phone, regardless of language.

Hero’s Affiliation

Pediatric Home Service

Contact Name

Cathleen Urbain

Contact Email