Health Literacy Champions

About This Hero

A multidisciplinary team led by health literacy champions from Community Affairs, Nursing Education and Professional Development, and Research Library Services convened to analyze the hospital’s current health literacy practices and make recommendations on how to better serve our patients and families. These champions engaged hospital leadership, conducted employee surveys, focus groups virtually because of COVID-19, and key informant interviews. As a result, we received 174 survey responses, 28 focus group participants, and 10 key informant interviews. The themes were categorized based on the 10 Attributes of a Health Care Organization. The champions are developing interventions, leading 2020 Health Literacy Spotlight Awards to feature employee’s health literacy initiatives, and sharing the results of the analysis at the DC Hospital Association quality and safety summit. The team aims to make health literacy an integral part of safety, service excellence and health equity.

Hero’s Affiliation

Children’s National Hospital

Contact Name

Desiree de la Torre

Contact Email

ddelatorre@childrensnational.org