About this Hero
Melody is a Health Coach at Truman Medical Center in Kansas City working with high utilizer patients. Realizing the problems our patients have with understanding / reading the labels on prescriptions, Melody created a real-life scenario to educate staff on what a trying and confusing issue this can be for patients. Using made-up names of medications, she gives patients instructions to reconcile bags of (candy) medications, once without using Teach-Back and again using the process. She opens understanding every time she shares her activity! Posted 2014.
Health Coach, Truman Medical Center, Kansas City, MO.
Deborah L. Sisco